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Frequently Asked Questions

Your asset sale queries answered

Read our commonly asked questions below to find out more information on how to bid through our online auction platform, how to find specific items on sale, and costs involved in the transaction process. If you may require any further information, contact one of our expert team who will be able to assist. Browse our latest news and insights here for relevant guides on the auction sale process across multiple sectors.

Bidding

How can I register as a bidder?

To bid in an online auction the buyer has to be registered through our platform here. On registering you receive a username and password, which you can use to log in.

How long does it take for approval to bid?

Please note that approval will only take place Monday to Friday, between the hours of 9am and 5pm. Under certain circumstances, we may need photographic ID and proof of address emailing or faxing to us prior to you being approved to bid. If this is required we will contact you to explain our requirements.

Once you have registered, you will then be approved to bid at any of our online sales. When approval has taken place, you will receive an email confirming your eligibility to bid.

 

How do I place a bid?

When your lot is open for bidding (this will be clearly announced by the auctioneer and displayed on screen), you need to make your interest known by signalling to the auctioneer, such as by raising your hand. It is important that you can see the auctioneer and even more important that he can clearly see you. You will be given an opportunity to bid and to make improved bids where appropriate.

Our auction website runs a 10 minute rule policy which means that if a person places a bid within the last 10 minutes of the auction closing, the auction will extend to 10 minutes left. This is to rule out sniper bidding at the end of auctions.

 

Will I be notified if my bid is outbid?

You can view the current status of all your bids under ‘My Account’, and will also receive an email notification.

How do I pay if I have won an auction lot?

If you are successful with your bid, please report to Eddisons staff who will take you through the signing of contracts. Bring a personal or business cheque book / debit card / credit card to the auction to pay for any properties you purchase. Do not bring cash. You should also ensure that your finance is in place before you bid for a property.

Costs

Who pays for VAT, customs and excise, and other other related taxes?

All VAT, customs and excise and other related taxes specific to the purchase, export or import of a product purchased on eddisons.com are the responsibility of the buyer unless otherwise stated. Correspondingly, it is the responsibility of the buyer to pay applicable taxes and duties that may be imposed on a product.

Who pays for shipping and transportation?

All costs, including taxes, related to transportation remain the responsibility of the buyer. The buyer assumes responsibility for all shipping and rigging charges from the seller’s premises to the product’s destination.

 

Finding items

Finding items

Use our search facility to find equipment, related specifications and/or text, which contain specific keywords. For example, a search on a particular manufacturer name will find all information in the database with this manufacturer’s name.

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